All systems are operational

Past Incidents

Thursday 30th September 2021

(Thursday 30th September 2021 20:03:00 UTC)
Notification Service Notification service timeouts: Resolution

A sudden surge in connected devices has resulted in temporary connection timeouts over the past few hours for some Android and Electron devices. The notification service has been scaled accordingly, and is now back in full operational capacity.

Thanks for your patience and understanding as we worked to investigate and resolve this issue ASAP.

(Thursday 30th September 2021 17:03:00 UTC)
Notification Service Notification service timeouts

We're investigating an issue that is causing connection timeouts in the Notification Service.

Wednesday 29th September 2021

No incidents reported

Tuesday 28th September 2021

No incidents reported

Monday 27th September 2021

(Monday 27th September 2021 19:24:49 UTC)
API API high latency: Resolution

The Pushy API is now back in full operational capacity.

The primary database server has fully completed its resynchronization following an AWS EC2 / EBS outage in the us-east-1b region. The impact of this outage was 10 minutes of Pushy API downtime, followed by 14 hours of performance degradation while the primary was resynchronizing. During this time, 99% of API requests were served in 10-50ms, and the remaining 1% timed out.

Thanks for your patience and understanding as we worked to investigate and resolve this issue ASAP.

(Monday 27th September 2021 15:25:45 UTC)
API API high latency: Update

The Pushy database cluster is still recovering after an AWS EC2 / EBS volume outage in the 'us-east-1b' region, where the primary Pushy database is hosted. For a period of 4-5 hours, our primary database was completely unreachable due to an I/O cutoff from its EBS volumes, and so we had failed back to a secondary database quickly, within 10 minutes of the incident manifesting.

5 hours later, when AWS has restored connectivity to EBS volumes within the us-east-1b region, the primary database has gone out of sync, and is currently undergoing a full resync. This is causing slightly degraded performance due to increased resource contention to serve both API requests and to resync the primary database server.

The Pushy API is currently operational, although there are temporary periods of degraded performance while latency spikes. The resync is expected to complete within the next 2 hours, after which API latency should return to expected levels of ~15ms average.

We deeply apologize for the impact and inconvenience this has had on your reliable notification delivery experience. Thanks for your patience and understanding as we work to continue resolving this issue ASAP. We will post an update when it is fully resolved.

(Monday 27th September 2021 04:55:00 UTC)
API API high latency: Update

An underlying AWS networking issue with our primary database server has caused a complete API outage for a total duration of 10 minutes. Since the networking outage was only partial, it prevented secondary database members from stepping in to become the primary and continuing to serving requests as they have been able to connect, while the rest of the servers have not.

After 10 minutes of API downtime, the Pushy API is now back in working order. We apologize for any inconvenience this has had on your reliable notification delivery experience. Thanks for your patience and understanding as we worked to investigate and resolve this issue ASAP.

(Monday 27th September 2021 04:34:30 UTC)
API API high latency

We're investigating an issue that is causing high latency in the API.

Sunday 26th September 2021

No incidents reported