All systems are operational

Past Incidents

Tuesday 21st February 2017

(Tuesday 21st February 2017 10:46:00 UTC)
API API high latency resolved

High API latency for a duration of approximately 5 minutes was caused by a routine database maintenance which required more processing power than anticipated. No requests were dropped, API latency is back to normal ranges.

(Tuesday 21st February 2017 10:43:22 UTC)
API API high latency

We're investigating an issue that is causing high latency in the API.

Monday 20th February 2017

No incidents reported

Sunday 19th February 2017

(Sunday 19th February 2017 23:44:00 UTC)
API February 19th high latency incident post-mortem

We've identified and resolved the root cause of high latency: the primary database server had run out of memory.

Within a few moments of the incident, a secondary database server had taken over as the primary and started accepting read/write queries from the API. It took the secondary database a few minutes to finish processing the queued requests and lower latency back to normal ranges.

Once we made sure the secondary server was stable and latency had become tolerable again, we increased the primary server's available memory and began a full data resync, which took around 40 minutes to complete.

We will be constantly monitoring the database servers' resource utilization to prevent a similar incident from happening in the future.

(Sunday 19th February 2017 23:03:09 UTC)
Notification Service Notification Service high latency

We're investigating an issue that is causing high latency in the Notification Service.

(Sunday 19th February 2017 22:30:05 UTC)
API API high latency has been resolved

The API has returned to normal response latency.

(Sunday 19th February 2017 22:00:28 UTC)
Website Website high latency has been resolved

The Website has returned to normal response latency.

(Sunday 19th February 2017 21:55:31 UTC)
API API high latency has been resolved

The API has returned to normal response latency.

(Sunday 19th February 2017 21:36:00 UTC)
API We're working on resolving the high latency issues

We've identified the root cause of the high latency: the primary MongoDB instance had run out of memory. We have increased its available memory, began a full resync, and will be taking steps to ensure this does not happen again in the future. The resync should complete within 15 - 25 minutes.

(Sunday 19th February 2017 20:59:39 UTC)
Notification Service Notification Service high latency

We're investigating an issue that is causing high latency in the Notification Service.

(Sunday 19th February 2017 20:56:45 UTC)
API API high latency

We're investigating an issue that is causing high latency in the API.

(Sunday 19th February 2017 20:56:35 UTC)
Website Website high latency

We're investigating an issue that is causing high latency in the Website.

Saturday 18th February 2017

No incidents reported

Friday 17th February 2017

No incidents reported