All systems are operational

Past Incidents

Thursday 25th May 2017

No incidents reported

Wednesday 24th May 2017

(Wednesday 24th May 2017 13:31:00 UTC)
API API high latency post-mortem

High API latency was caused by an unexpected burst of API requests that managed to surpass the capabilities our over-provisioned compute capacity. We have greatly increased the available API compute capacity and will be monitoring continuously to prevent a similar incident from happening in the future.

API latency is back to normal. All API requests during this period have not been dropped or rejected.

(Wednesday 24th May 2017 13:24:45 UTC)
API API high latency has been resolved

The API has returned to normal response latency.

(Wednesday 24th May 2017 13:24:30 UTC)
Website Website high latency has been resolved

The Website has returned to normal response latency.

(Wednesday 24th May 2017 11:23:32 UTC)
Website Website high latency

We're investigating an issue that is causing high latency in the Website.

(Wednesday 24th May 2017 11:17:18 UTC)
API API high latency

We're investigating an issue that is causing high latency in the API.

Tuesday 23rd May 2017

(Tuesday 23rd May 2017 23:47:41 UTC)
API API high latency has been resolved

The API has returned to normal response latency.

(Tuesday 23rd May 2017 23:44:00 UTC)
API API high latency post-mortem

High API latency was caused by a number of inefficient indexes within the database servers. We have taken measures to automatically rebuild inefficient indexes to prevent a similar incident from happening in the future.

API latency is back to normal. All API requests during this period have not been dropped or rejected.

(Tuesday 23rd May 2017 21:38:00 UTC)
API API high latency update: root cause identified

We have identified the underlying cause for the issue causing high API latency and are deploying a hotfix at this time. All servers should be patched within the next 30 minutes and high latency is expected to return to normal ranges. No requests were dropped or rejected as a result of this performance degradation.

(Tuesday 23rd May 2017 17:27:36 UTC)
API API high latency

We're investigating an issue that is causing high latency in the API.

Monday 22nd May 2017

No incidents reported

Sunday 21st May 2017

No incidents reported